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Bienvenue par Minou !
Votre nouvelle Officielle VOO Fallon, à votre service
Bonjour La Communauté, Je m’appelle Fallon, j’ai 24 ans et je débute (doucement) au sein de l'eCare. J’ai débuté au sein de la société VOO en septembre 2021 au le service administratif et facturation, en répondant aux clients par téléphone Concernant mon parcours professionnel, j’ai eu l’opp
Article
Hi @utsav1521, An outage is in progress in your area. This should be resolved by early afternoon. :)
Panne à 1050 Ixelles
Hello, I don’t have any internet connection today since afternoon and did not get any response on calling to customer support. Can anybody here help me resolve this issue.
Problème
Quand je veux faire le test je reçois le message : This text is replaced by the Flash movie.
Les bonnes conditions pour réaliser un speedtest
Bonjour la Communauté ! Plusieurs d’entre vous réalisent pour l’instant des « Speedtest » et publient les résultats sur Le Forum. Et on est ravi car les résultats sont plutôt bons :) Nos recommandationsIl est important de réaliser un speedtest dans de bonnes conditions pour avoir les résultats at
Problème
Solution acceptée
Quel est le titre electro que l'on entend dans antebellum lors de l'enlevement (dans la voiture ) ?
le moceau que l'on entend lorsque l'actrice se fait enlever et pieger dans la voiture.
Question
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La communauté
Hi Gilles, the last thing your colleagues on Facebook said to me was, "I see in your file that an answer was provided by my colleague on our Forum." It doesn't look like this issue is being resolved by them right now, and we'd appreciate your clarifi
Cancellation of contract
Hello, I have been trying to reach you by phone to terminate the contract but I am unable to get though. Could you please advise if I could cancel online or by other means? Thank you!
Question
@B89, We could try to change your SIM card, I can send you one by post.
Network call/messages problem.
Hello, On 10/1/23. we started using a VOO subscription. I had a problem with the sim card activation for the first time, somehow I managed to activate it on my iPhone SE(2022). Everything worked fine until two days ago when my phone could not connect to the network. Sim card working just fine on my
Problème
Good morning, Any request for termination must absolutely be made by telephone at 04/266.41.14
Unable to cancel internet subscription
Hello, I have tried cancelling my internet subscription at the end of this month multiple times by calling 04 266 41 14. Either it doesn't connect or the operator says they don't speak English and I should "try again later". I am not sure what to do. It's expensive to make these long calls that resu
Problème
Solution acceptée
hello Only possible by phone via 04/266 41 14 not via the voo forum.
I want to cancel my contract
Hello I need to cancel my contract. I used on-line option to cancel by scheduling a call 3 times but haven't received any call or an update. Please guide with the process. I just need to cancel immediately. Regards SA
Question
HelloMany thanks for your feedback. Check your personal router , if some QOS rules are not enabled by error. Regards
Slower internet 21 June (from average 107Mbps to 70Mbps)
In the month of June there were several internet interruptions, longest 1 hour and 22 min on Wednesday 12/6. I have daily small speedtest running, which started reporting remarkable slower speed since 21/6 of that month.I've a NET Wahoo subscription which gives 125Mbps, previously speeds average at
Question
Hello Tposvoo,We will do our best to send you the code by e-mail as soon as possible.
activation code myVOO
Hi,I received my activation email but there is no activation code. Can you please send me one. Thank you
Question
Hi Mark, Thanks for the response. Unfortunately I realized that the Easy Switch is not selected by the agent after the request is made. They said it cannot be changed and hence asked me to get the Voo termination done by myself. Hence I called "****
Request to termination of VOO Connection as I will switch to Orange.
Hi VOO Team, I recently joined Orange Belgium as their employee and would like to use benefit of employee discount, hence I would like to terminate the home internet connection with VOO (I think soon both companies will be operating together after the process of acquisition is completed). I called
Problème
Quid de speedtest en cablé ethernet (400mbps)
Ookla speedtest vs Speedtest Voo by Ookla (liège): Lequel à raison ?
Question
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Ma connexion Internet
Hello To terminate a product or service, only by phone at 04 266 41 14 Not possible here via de forum.
Do you know if it is possible to cancel TV from your offer?
Hello,Recently my Duo facture was increased and it is now a bit too much. I would like to know if it is possible to cancel the TV subscription or get a discount option. I know other companies offer this kind of option but I wonder if Voo allows this. Many thanks!
Question
Hello, As suggested by @McBenouz, have you done the last update of your smartphones?
Problème APN avec fairphone 3
Bonjour, Impossible de me connecter au 4g avec mon Fairphone 3 Pourtant toutes les données fournies par Voo ont été introduites Nom : Voo APN : internet.voo.be MCC : 206 MNC : 08 Merci pour votre aide, Benoit
Problème
Hosted by VOO (Liège) [129.64 km]: 22.488 ms Testing download speed................................................................................ Download: 121.94 Mbit/s Testing upload speed..........................................................
Speed test réalisé
Bonjour, Nouveau PC I5 Test vitesse... Download Speed: 124629 kbps (15578.6 KB/sec transfer rate) Upload Speed: 7013 kbps (876.6 KB/sec transfer rate) Latency: 12 ms Jitter: 1 ms Connection: cable 02/09/2017 à 15:47:49 Est-ce bon ? Merci de vos réponses...:?
Question
Hi Gilles, Many thanks for this. But what do you mean by "shorter range"? How many meters?
Internet connection
Hi, i have terrible connection since the morning. I switched on and off my box, still no improvement. Is it because of the works of this morning? Any help?
Problème
Hi again, I merged your two topics. I see that you received an answer by e-mail :)
No PACK bill for Feb 2020
I emailed VOO through the contact page and also asked the question on here. I created a new profile since my old one could no longer save the client number. I was supposed to receive a PACK bill for February that is usually paid by the 17th. I have only received and paid my mobile bill for last mont
Problème
Bonjour, j'ai placé un petit appareil pour tester la conso du voocorder, 17 watts en stand by et 23 watts en utilisation. a raison de 18 heures stand by et 6 heures d'utilisation, l'appareil consomme 442 w, soit 161 kilowatts Euh.... qu'est-ce qu
Est-il prévu de changer le voocorder par une evasion pour les fidèles abonnés ?
Bonjour, j'ai placé un petit appareil pour tester la conso du voocorder, 17 watts en stand by et 23 watts en utilisation. a raison de 18 heures stand by et 6 heures d'utilisation, l'appareil consomme 442 w, soit 161 kilowatts ( la valeur d'une ampoule led de 5,5 w de 470 lumens équivalente à 40 w
Question
Je viens de me rendre à la boutique Electro tv center et ils viennent de me transmettre le document de restitution. Ils n'avaient même pas conserver mon adresse mail lors de ma visite du 06/05/23. J'ai rentré ma Box Evasion le 06/05/23 et eux seule
Lily Ireland
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Restitution de matériel
Bonjour j'ai restitué ma seconde Box Evasion il y a plus d'une semaine, je n'ai pas reçu de document provenant de la boutique VOO, l'employé ma dit que je le recevrai par mail. Je n'ai rien reçu (dans mes spams non plus ). Que dois-je faire ? Merci d'avance.
Question